At Ravenwood Intelligence Cooperative, Inc., (“Ravenwood”, “we”, or “us”), we prioritize your privacy, security, and trust. These Terms of Service & Legal Disclaimers ("Policy") describe the conditions related to your interactions with Ravenwood. Your use of the website, https://ravenwoodintel.com, and all platforms, blogs, and features of the website (“Website”) indicates your acceptance of this Policy. If you do not accept all the terms of the Policy, you are not to use the Website. This Policy may change without notice, so please refer back to it periodically.

1. Information Presented on the Website. The information provided on our Website is presented for general informational purposes only. This information does not constitute legal advice or guidance, does not create or constitute an attorney-client relationship, and is not a substitute for obtaining legal advice from a qualified attorney.
2. Purpose of the Website; Liability Limitation for Ravenwood’s Role. Ravenwood does not provide legal services or legal advice to you or any other individual who use this Website. The Website’s purpose is to provide access to training, services, and/or reports for you. You understand that you are solely responsible for selecting or refusing services from any organization. You assume all risks and release Ravenwood from any claims related to injuries or damages arising from your use of the Website, whether known or unknown at the time.
3. Information & Privacy. For more about the information we collect, how we collect information, how we use your information, when we share your information, and how long we hold your information, see our Privacy Policy below.
4. Information We Do Not Collect or Accept. We do not solicit or accept information that is classified or otherwise designated by a United States Government agency for limited or restricted dissemination or distribution. We also do not accept any information that is intended by you to be attorney-client privileged, as Ravenwood is not a law firm.
5. Security. Ravenwood treats security seriously and takes reasonable measures to protect each Website user’s Personal Information. While we strive to use industry-standard practices to protect your information against loss, theft, unauthorized access, unauthorized disclosure, unauthorized copying, and modification, please be aware that no security measures are perfect or impenetrable and no method of data transmission can guarantee against any interception or other type of misuse. RAVENWOOD CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR PERSONAL INFORMATION AND ANY TRANSMISSION OF PERSONAL INFORMATION IS AT YOUR OWN RISK.
6. Links to Other Websites. The Website may contain links to or frame third-party websites. Ravenwood is not responsible for the privacy practices, policies, or content of those websites. Once you link to any third-party website, you are subject to the terms of service and privacy policy of that site. We encourage you to investigate and ask questions before disclosing information to third parties.
7. Choice of Law. California law will govern all disputes arising out of or relating to these terms or any related services regardless of conflict of laws rules. These disputes will be resolved exclusively in the federal or state courts of Los Angeles County, California, USA. You and Ravenwood consent to personal jurisdiction in those courts.
8. Registered Agent. Northwest Registered Agent, Inc. is appointed as Ravenwood's agent for service of process in California, at the following address: 2108 N St., Ste. N, Sacramento, CA 95816.
9. Notification of Changes. We will update and amend the Terms of Service if and when it is necessary. Please check back often to read our most updated and amended version. Your continued use of the Website means that you consent to our updates and amendments.
10. Viewpoints. The views and opinions expressed on this website are solely those of the individuals providing them and do not necessarily represent the views of the FBI, DOJ, the United States, or any past or current employers.
11. Donations. Ravenwood is mission-driven privately held cooperative corporation. We are not a non-profit organization. Any donations to Ravenwood are not tax deductible.

International Usage. The Website is controlled, operated, and administered entirely within the United States. If you visit, access, interact with, and/or otherwise use the Website from a location outside the United States, please be advised that any information you provide in connection with any such activity may be processed in and/or transferred to the United States of America and/or other territories and locations, where privacy protections may not be as comprehensive as those in the territory or location where you interact with or otherwise use the Website. By using the Website, you affirmatively consent to the transfer, use, disclosure, provision, and other administration of your information as described in this Policy.

Ravenwood Intelligence Cooperative, Inc. includes the following DBA:

• Ravenwood Intelligence Cooperative
• Ravenwood Intelligence
• Ravenwood Intel
• Ravenwood

Privacy Policy

Your privacy is critically important to us. At Ravenwood Intelligence Cooperative, Inc. (hereinafter Ravenwood), we have a few fundamental principles:

• We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
• We store personal information for only as long as we have a reason to keep it.
• We aim to make it as simple as possible for you to control what information is shared publicly (or kept private), indexed by search engines, and permanently deleted.
• We help protect you from overreaching government demands for your personal information.
• We aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles. This Privacy Policy applies to information that we collect about you when you use:

• Our websites (including ravenwoodintel.com);
• Our software applications (including any mobile application that we may produce);
• Our other Ravenwood products, trainings, services, and features that are available on or through our websites; and
• Other users' websites that use our Services, while you are logged in to your account with us.

Throughout this Privacy Policy we'll refer to our websites, mobile applications, and other products, trainings, and services collectively as "Services." Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.

We collect this information from two sources: if and when you provide information to us and automatically through operating our Services. Let's go over the information that we collect.

We do not knowingly collect personal information from children under 13.

Information You Provide to Us

It's probably no surprise that we collect information that you provide to us directly. Here are some examples:

• Basic account information: We ask for basic information from you in order to set up your account. For example, at Ravenwood, we require individuals who subscribe to provide an email address and that's it. You may provide us with more information — like your name and other information you want to share — but we don't require that information to subscribe.
• Public profile information: If you have an account with us, we collect the information that you provide for your public profile. For example, your name is part of your public profile, along with any other information you put into your public profile, like a photo or an "About Me" description. Your public profile information is just that — public — so please keep that in mind when deciding what information you would like to include.
• Payment and contact information: If you become a paid subscriber or buy something from us, we’ll collect information to process those payments and contact you, including your name, credit card information, and contact information. We also keep a record of the purchases you’ve made for tax and accounting purposes.
• Content information: You might provide us with information about you in draft and published content (a blog post or comment that includes biographic information about you, or any media or files you upload).
• Communications with us: You may also provide us with information when you respond to surveys, post a question in our public forums, or sign up for our newsletter. When you communicate with us via form, email, phone, website comment, or otherwise, we store a copy of our communications.

Information We Collect Automatically

We also collect some information automatically:

• Log information: Like most online service providers, we may collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
• Transactional information: When you make a purchase through our Services, we collect information about the transaction, such as product details, purchase price, IP address,and the date and location of the transaction.
• Location information: Our publishing system may attempt to determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate roughly how many people visit our services from certain geographic regions.

How and Why We Use Information

Purposes for Using Information

We use information about you for the purposes listed below:

• To provide our Services. For example, to set up and maintain your account, deliver newsletters, provide customer service, process payments and orders, and verify user information.
• To ensure quality, maintain safety, and improve our Services. For example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that make our Services easier to use.
• To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.
• To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Ravenwood and others, which may result in us, for example, declining a transaction or terminating Services.
• To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
• To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Ravenwood. If you don't want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we'll still send you important updates relating to your account.)

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or

(5) You have given us your consent.

Sharing Information

How We Share Information

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below:

• Subsidiaries and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.
• Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you. This includes vendors that help us provide our Services to you like Ghost, Stripe, payment providers that process your credit and debit card information, payment providers you use for your own ecommerce operations, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud storage services, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries; those that assist us with our marketing efforts; those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations; and other third-party tools that help us manage operations. We only use vendors that agree to similar privacy commitments in order to share information with them.
• Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
• To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Ravenwood, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
• Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Ravenwood goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
• With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.
• Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
• Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.

We do not sell our users' data.

Ravenwood is not a data broker. We do not sell your personal information to data brokers, and we do not sell your information to other companies that want to spam you with marketing emails. We may show ads at some point but will not do so in a way that turns over personally-identifable information about you to an advertiser.

Under California law, specifically the California Consumer Privacy Act ("CCPA"), some personalized advertising you see online might be considered a "sale" even though we don't share information that identifies you personally, like your name or email address.

Information Shared Publicly

Information that you choose to make public is disclosed publicly.

That means information like your comments are all available to others.

Once you make something public, neither you nor Ravenwood has any realistic control over it. For example, someone could re-post your comment to another site, or screenshot it and share it.

Please keep all of this in mind when deciding what you would like to share publicly.

How Long We Keep Information

We generally discard information about you when it's no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we're not legally required to keep it.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

• Limit the information that you provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible.
• Set your browser to reject cookies: At this time, Ravenwood does not respond to "do not track" signals across all of our Services. However, you can usually to set your browser to remove or reject browser cookies before using Ravenwood's website.
• Unsubscribe from our newsletters: Free and paid subscribers may unsubscribe from our newsletter at any time, either through the unsubscribe link at the end of every newsletter or on the website in your account settings. You cannot opt out of Service-related communications (e.g., account verification, payment confirmation, changes/updates to our products or features, technical and security notices.)
• Close your account: While we'd be very sad to see you go, you can close your account if you no longer want to use our Services. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above. For example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

Your Rights

If you are located in certain parts of the world, including some US states and countries that fall under the scope of the European General Data Protection Regulation (aka the "GDPR"), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we and our service providers collected the following categories of personal information from California residents, depending on the services used:

• Identifiers (like your name, contact information, and email address);
  Commercial information (your billing information and purchase history, for example);
• Internet or other electronic network activity information (such as your usage of our services, like the actions you take as paid subscriber);
• Geolocation data (such as your location based on your IP address);
• Audio, electronic, visual or similar information (such as your profile picture, if you use Gravatar);and
• Inferences we make (such as likelihood of retention or attrition).

If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:

• Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
• Request deletion of personal information we collect or maintain;
• Opt out of any sale of personal information; and
• Not receive discriminatory treatment for exercising your rights under the CCPA.

In some US states you have additional rights subject to any exemptions provided by your state's respective law, including the right to:

• Request a copy of the specific pieces of information we collect about you
• Request deletion of personal information we collect or maintain;
• Request correction of personal information we collect or maintain;
• Opt out of the sale or sharing of personal information;
• Receive a copy of your information in a readily portable format; and
• Not receive discriminatory treatment for exercising your rights.

You can find more information about what we collect and sources of that information in the Information We Collect section above.

We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section. We retain this information for the length of time described in our How Long We Keep Information section.

Contacting Us About These Rights

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to or you’d like to contact us about one of the other rights, contact us by going to your account on our site and clicking Contact Support.

When you contact us about one of your rights under this section, we'll need to verify that you are the right person before we disclose or delete anything. For example, if you are a subscriber, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

Appeals Process for Rights Requests Denials

In some circumstances we may deny your request to exercise one of these rights. For example, if we cannot verify that you are the account owner we may deny your request to access the personal information associated with your account. As another example, if we are legally required to maintain a copy of your personal information we may deny your request to delete your personal information.

In the event that we deny your request, we will communicate this fact to you in writing. You may appeal our decision by responding in writing to our denial email and stating that you would like to appeal. All appeals will be reviewed by an internal expert who was not involved in your original request. In the event that your appeal is also denied this information will be communicated to you in writing. Please note that the appeal process does not apply to job applicants.

If your appeal is denied, in some US states you may refer the denied appeal to the state attorney general if you believe the denial is in conflict with your legal rights. The process for how to do this will be communicated to you in writing at the same time we send you our decision about your appeal.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us via info@ravenwoodintel.com. This is the fastest way to get a response to your inquiry, but you can also contact us by telephone at 1-424-333-0132.

Privacy Policy Changes

Although most changes are likely to be minor, Ravenwood may change its Privacy Policy from time to time without notice. Ravenwood encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we may provide additional notice (like adding a statement to our homepage or sending you a notification through email). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

A note about processing locations

We are based in the USA, and process personal data here. Because you are visiting our site and providing personal data directly to us, there is no “transfer” from an EU or UK GDPR point of view.

Creative Commons Sharealike License

We built this privacy policy using the templates created by Automattic, the makers of WordPress, and 404 Media who both made their Privacy Policies available under a Creative Commons Sharealike license. You can grab a copy of their Privacy Policy and other legal documents on GitHub. You're more than welcome to copy it, adapt it, and repurpose it for your own use. Just make sure to revise the language so that your policy reflects your actual practices. Also, be sure to provide links on your website to Automattic, WordPress, and 404 Media.